Shipping & Delivery

Shipping & Delivery Policy

Welcome to Truemanfashion. We are committed to providing a seamless and professional shopping experience, ensuring that our high-quality shirts are delivered to your doorstep with efficiency and care. This Shipping Policy outlines our procedures, timelines, and costs to ensure transparency throughout your purchase journey.

At Truemanfashion, we understand that prompt delivery is a cornerstone of customer satisfaction. Our logistics operations are designed to process orders swiftly while maintaining the highest standards of accuracy. By shopping with us, you agree to the terms and conditions outlined below.

1. Order Processing and Handling Time

The fulfillment process begins the moment your order is confirmed. Our dedicated warehouse team in Houston, Texas, meticulously inspects each shirt to ensure it meets our quality standards before it is packaged for shipment.

• Handling Time: All orders are processed within 1 to 2 business days (Monday through Friday).
• Order Cut-Off Time: To ensure same-day or next-day processing commencement, the order cut-off time is 5:00 PM (EST). Orders placed after this time will begin the processing cycle on the following business day.
• Business Operations: Please note that our warehouse does not process orders on Sundays or federal holidays. Orders placed during the weekend will be prioritized for handling on the next available business day.

2. Shipping Rates and Destinations

We believe in a transparent and straightforward pricing structure for our logistics. To eliminate any confusion during the checkout process, we offer a flat-rate shipping fee for all domestic orders.

• Shipping Area: Currently, we focus on delivering within the United States.
• Shipping Cost: A flat rate of $6.99 is applied to all orders. This fee covers secure packaging, handling, and standard carrier services.

3. Shipping Timelines and Carriers

We partner with the industry’s most reliable logistics providers to ensure your package is handled with care. Depending on the destination and current network efficiency, your order will be dispatched via USPS, UPS, or FedEx.

The following table provides a clear breakdown of our shipping windows:

Please note: Transit times are estimates provided by our carriers and may vary slightly based on seasonal demand or weather conditions.

4. Delivery Services and Tracking

Truemanfashion prioritizes visibility. Once your order has been handed over to the carrier (USPS, UPS, or FedEx), you will receive an automated shipping confirmation email.

• Tracking Number: This email will include a unique tracking number and a direct link to the carrier’s portal.
• Activation: Please allow up to 24 hours for the tracking information to update once the package has been scanned by the carrier.
• Carrier Selection: We choose the most efficient carrier (USPS, UPS, or FedEx) based on your specific location to ensure the fastest possible transit time.

5. Delivery Standards and Requirements

To ensure a successful delivery, please consider the following requirements:

• Address Accuracy: It is the customer’s responsibility to provide a complete and accurate shipping address. This includes apartment numbers, suite numbers, and correct zip codes. Truemanfashion is not responsible for deliveries to incorrect addresses provided at the time of purchase.
• Safe Drop-off: Carriers may leave packages at a front door, porch, or mailroom if they deem the area secure. If you have specific delivery instructions, we recommend using the carrier’s tracking portal (once your tracking number is active) to manage your delivery preferences.
• Missed Deliveries: If a delivery is unsuccessful, the carrier will typically leave a notice with instructions for redelivery or pickup at a local facility.

6. Lost, Stolen, or Damaged Packages

While we trust our carriers implicitly, we recognize that logistical challenges can occur.

• Damaged Items: If your shirt arrives damaged due to transit, please contact our support team within 48 hours of receipt at support@truemanfashion.shop with photos of the packaging and the damaged item.
• Lost Packages: If your tracking information shows “Delivered” but you have not received your package, please check with neighbors or your local building management first. If the package remains missing after 3 business days from the marked delivery date, contact us so we can assist in initiating a carrier investigation.

7. Changes to Orders

Because we aim for a 1-to-2-day handling time, our window for making changes to an order is very brief.

• Cancellations or Address Edits: If you need to modify your shipping address or cancel an order, please email us immediately. Once an order has entered the “Processing” or “Shipped” status, we are unable to redirect the package or halt delivery.

8. Statutory Holidays

Truemanfashion observes the following holidays, during which handling and transit may be paused:

• New Year’s Day
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Day

Please account for these holidays when calculating your expected delivery date.

9. International Shipping

At this time, Truemanfashion focuses exclusively on providing high-quality shirts to the domestic market. We do not offer international shipping at this moment, though we are constantly reviewing our logistics capabilities for future expansion.

10. Customer Support and Contact Information

We believe in maintaining an open line of communication with our customers. If you have any questions regarding your shipment, our team is available to assist you during our designated support hours.

Support Hours:

• Monday – Saturday: 8:00 AM – 7:00 PM (EST)
• Sunday: Closed

Contact Details:

• Brand Name: Truemanfashion
• Email: support@truemanfashion.shop
• Physical Address: 9907 Mossy Tree Ln, Houston, TX 77064, United States
• Website: https://truemanfashion.shop/

Summary Checklist for Customers

To ensure your experience is as smooth as possible, please keep the following summary in mind:

1. Check your email: You will receive a confirmation immediately and a tracking number within 48 hours.
2. Verify the address: Double-check your shipping details before clicking “Place Order.”
3. Mind the cut-off: Orders placed after 5:00 PM EST on Friday will be processed starting the following Monday.
4. Flat Rate: You will always pay $6.99 for shipping, regardless of how many shirts you order.

Thank you for choosing Truemanfashion. We appreciate your business and look forward to delivering your new favorite shirts.