Shipping & Delivery

Welcome to Truemanfashion. We are committed to providing a transparent and reliable shipping experience for our customers. This Shipping Policy explains the delivery timelines, costs, and procedures associated with your orders.

By placing an order on our website https://truemanfashion.shop/, you agree to the terms outlined below.

1. Shipping Destination & Coverage

Currently, we only ship to valid physical addresses within the United States (including the contiguous United States, Alaska, and Hawaii).

• P.O. Boxes and military addresses (APO/FPO/DPO): We accept orders to these destinations. However, if our shipping courier rejects the address during processing, we will contact you immediately to request a physical delivery address.
• International Shipping: We do not offer international shipping outside of the United States at this time.

2. Shipping Timeframes & Order Cut-Off

Our delivery timeframe is divided into Handling Time (preparing your order) and Transit Time (time in transit with the courier):

• Order Cut-Off Time: 5:00 PM (EST), Monday through Friday.
• Handling Time: 1 Business Day (Monday – Friday). Orders placed after 5:00 PM EST on Friday, or during the weekend, will be processed on the following Monday.
• Transit Time: 2 to 6 Business Days (Monday – Saturday).

Order Timeline and Delivery Estimates Matrix:

*Note: Business days exclude Sundays and official U.S. federal holidays.

3. Shipping Costs

We use a simple flat-rate shipping model for all domestic orders to ensure transparency at checkout.

4. Order Tracking

Once your order has been handed over to the courier, a shipping confirmation email containing a tracking number and a direct tracking link will be sent to you automatically.

Please allow 12 to 24 hours for the tracking information to update on the carrier’s portal (USPS, UPS, or FedEx).

5. Address Corrections & Delivery Issues

• Address Corrections: Please double-check your shipping address at checkout. If you need to make changes, you must notify us before our 5:00 PM EST cut-off time. We cannot modify the address once the package has been processed or shipped.
• Incorrect Address: If a package is returned to us due to an incorrect or incomplete address provided by the customer, the customer will be responsible for the $6.99 re-shipping fee to send it to the corrected address.
• Lost or Missing Packages: If your tracking details state “Delivered” but you have not received your package, please check around your property and with neighbors. If it remains missing after 24 hours, contact our support team, and we will assist you in opening an investigation with the carrier.

6. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 3 calendar days of delivery at support@truemanfashion.shop. Please include your order number along with clear photographs of the damaged product and packaging. We will arrange a replacement or store credit promptly.

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7. Contact Information

For any questions regarding your shipment, please contact our support team: