Return & Refund Policy

Thank you for shopping at Truemanfashion. We take immense pride in the quality of our products. If you are not completely satisfied with your purchase, we are here to help with a straightforward, transparent, and fair return and refund process.

By placing an order on our website https://truemanfashion.shop/, you agree to the terms, conditions, and timelines outlined below.

1. 30-Day Return Window & Eligibility

We offer a 30-day return policy. This means you have exactly thirty (30) calendar days from the date your package was delivered (according to the carrier’s tracking timestamp) to request a return.

To be eligible for a return, your item must meet the following conditions:

• The item must be unworn, unwashed, and unaltered. It must be free from any signs of use, including perfumes, laundry detergents, smoke, deodorant stains, or pet hair.
• The item must be in its original packaging with all original hangtags and labels still securely attached.
• You must provide the original receipt, invoice, or digital order confirmation code as proof of purchase.

2. Return Fees (Restocking & Shipping)

At Truemanfashion, we want you to shop with confidence, which is why we do not impose hidden fees on returns:

• No Restocking Fees: We charge $0.00 for restocking or administrative handling.
• Free Return Shipping: If your return is approved, or if you received an incorrect, damaged, or defective item, Truemanfashion will provide you with a pre-paid return shipping label via email at no cost to you.

3. How to Initiate a Return

To return an item, please follow these simple steps:

1. Submit a Request: Email us at support@truemanfashion.shop with your order number and the reason for the return.
2. Receive Your Shipping Label: Once approved (usually within 24-48 hours), we will email you a pre-paid, printable return shipping label and packing instructions.
3. Pack and Ship: Place the item securely in its original packaging, apply the pre-paid label to the outside, and drop it off at any authorized USPS, UPS, or FedEx location.
4. Warehouse Verification: Once your return package arrives at our facility (852 S Routh Pl, Vail, AZ 85641), our team will inspect the items to verify eligibility.

4. Refund Processing and Timelines

After we receive and inspect your return, we will notify you via email regarding the approval or rejection of your refund.

*Note: The original $6.99 flat-rate shipping fee paid at checkout is non-refundable, unless the return is due to an error made by Truemanfashion (e.g., wrong size shipped, defective print, or damaged item).

Delayed or Missing Refunds:

If you have received an approval notification but do not see the funds in your account after seven (7) calendar days:

1. Check your bank account or credit card statement again.
2. Contact your credit card company or banking institution. There is often an internal processing delay before a refund is officially posted to your account.
3. If you have completed these steps and still have not received your refund, please contact us at support@truemanfashion.shop.

5. Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please contact us immediately instead of using the standard return procedure:

• Email us at support@truemanfashion.shop within 3 business days of delivery.
• Include your order number and clear photos showing the defect or the incorrect item.
• Once verified, we will immediately send a replacement or issue a full refund, including the original $6.99 shipping cost, completely at our expense.

6. Order Cancellations and Modifications

Because we process orders quickly (1-business-day handling time), modifications or cancellations must be requested before our daily cut-off time:

• Cancellation Window: You must request a cancellation before 5:00 PM EST, Monday through Friday.
• Post-Cut-Off Orders: If your order has already been processed or shipped, we cannot halt transit. You will need to wait for the package to arrive and then follow the standard 30-day return procedure.

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7. Contact Information

For any questions regarding returns, refunds, or cancellations, please reach out to our team: