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Return to shopCancel/ Change Order
At Truemanfashion, we understand that circumstances can change, and you may need to modify or cancel your order after it has been submitted. Because we operate on a highly optimized fulfillment schedule to ensure our custom T-shirts are delivered swiftly, time is of the essence when requesting adjustments.
By finalized an order on our platform, https://truemanfashion.shop/, you acknowledge and agree to the operational windows and procedures outlined below.
- The Crucial Order Cut-Off and Processing Window
To maintain our promised 1 business day handling time, our warehouse system automatically pools, batches, and sends orders to the production floor shortly after validation.
Your ability to successfully cancel or change an order depends entirely on our daily operational cut-off schedule:
- Our Order Cut-Off Time: 5:00 PM (EST), Monday through Friday.
How the Processing Window Affects Your Order:
- Orders Placed BEFORE 5:00 PM EST (Monday – Friday): You have a limited window to request modifications or cancellations. All adjustment requests must be received and processed by our customer care team prior to 5:00 PM EST on the same day the order was placed.
- Orders Placed AFTER 5:00 PM EST (Monday – Friday) or During Weekends: Your order will enter our production queue at 8:00 AM EST on the following business day. Cancellation or modification requests for these orders must be received before 5:00 PM EST on that next business day.
Once an order passes the 5:00 PM EST cut-off window, it is locked into production, packed, and assigned a tracking barcode for carrier pickup (USPS, UPS, or FedEx). Once an order enters this stage, it cannot be canceled or modified under any circumstances.
- Order Adjustments and Modifications Reference Matrix
If you need to make changes to an active order within the permitted timeline, please refer to the table below for handling protocols:
Type of Modification Request | Permitted Action Window | Operational Resolution Process |
Complete Order Cancellation | Before 5:00 PM EST Cut-Off | Order is voided instantly; a 100% full refund is issued back to your original payment method. |
Shipping Address Correction | Before 5:00 PM EST Cut-Off | Our support team manually overwrites the delivery coordinates before the shipping label is generated. |
T-Shirt Size or Color Change | Before 5:00 PM EST Cut-Off | We update the manufacturing manifest to ensure the correct style, size, or color enters production. |
Adding New Items to Order | At Any Time | For your security, we cannot add items to an existing charge. You must place a separate order for the new T-shirts. |
Any Request After Cut-Off | Post-5:00 PM EST Window | Denied. The package must be delivered first, then handled via our standard 30-Day Return Policy. |
- Step-by-Step Procedure to Request a Change or Cancellation
If you are within the allowed timeframe and need to alter or cancel your order, follow this sequence exactly to minimize processing delays:
1.Send an Urgent Support Email:Act Immediately Before 5:00 PM EST.
Compose an email immediately to support@truemanfashion.shop. To help us prioritize your request, use the exact subject line: “URGENT: Cancel Order #[Your Order Number]” or “URGENT: Change Address Order #[Your Order Number]”.
2.Detail the Requested Changes:Provide Clear Specifications.
In the body of your email, provide your full legal name, the email address used at checkout, and the precise modification details (e.g., “Change shipping address to [New Address]” or “Change size from M to L”).
3.Await Support Confirmation:Within 12 Business Hours.
Our dedicated customer service desk will review your request against the production status of your package. We will reply to confirm whether the change or cancellation was successful.
4.Refund Verification:If Canceled Successfully.
If your cancellation was caught in time, we will process your full refund immediately. The funds will return to your original payment account within 7 calendar days, in accordance with our refund policy timelines.
- Post-Dispatch Protocol (What Happens If It Is Too Late)
If your order was placed before 5:00 PM EST and your adjustment request arrives after that cut-off, or if the package has already been handed over to USPS, UPS, or FedEx, we cannot stop or recall the delivery.
Important Notice: Please do not refuse the package at your doorstep when the carrier arrives. Refusing a shipment causes unpredictable routing loops within carrier networks, often resulting in lost packages. Instead, accept the delivery and follow our official 30-Day Return & Refund Policy.
Once the package is delivered, you can contact us at support@truemanfashion.shop to obtain a pre-paid return shipping label. As long as the T-shirts remain unworn, unwashed, and in their original packaging, you can return them within 30 days for a full refund at no cost to you.
- Contact Information for Urgent Order Edits
To ensure your cancellation or modification request is received in time, please contact our support desk during our active operating hours through our official channels:
- Store Identity: Truemanfashion
- E-Commerce Portal: https://truemanfashion.shop/
- Support Email Address: support@truemanfashion.shop
- Fulfillment Center Headquarters: 852 S Routh Pl, Vail, AZ 85641, United States
- Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday through Saturday