Cancel/ Change Order

At Truemanfashion, we understand that you may need to modify or cancel your order after submission. Because we process and fulfill orders quickly to ensure rapid delivery, time is of the essence when requesting any changes.

By finalizing an order on our website https://truemanfashion.shop/, you agree to the policies, timeframes, and procedures outlined below.

1. Order Cut-Off & Processing Windows

To support our 1-business-day handling time, orders are quickly forwarded to our production and packing teams. Your ability to cancel or modify an order depends strictly on our daily operational cut-off:

• Daily Order Cut-Off Time: 5:00 PM (EST), Monday through Friday.
• Orders Placed BEFORE 5:00 PM EST (Monday – Friday): Any cancellation or modification requests must be received and processed by our customer support team before 5:00 PM EST on the same day the order was placed.
• Orders Placed AFTER 5:00 PM EST (Monday – Friday) or During Weekends: These orders enter production at 8:00 AM EST on the following business day. Cancellation or modification requests must be submitted before 5:00 PM EST on that next business day.

*Note: Once an order passes the 5:00 PM EST cut-off window, it is locked into production, packaged, and assigned to the carrier. At this stage, the order cannot be canceled or modified.

2. Order Modifications Reference Matrix

If you need to adjust your order within the permitted window, please refer to the table below for our procedures:

3. How to Request a Change or Cancellation

To cancel or modify your order within the permitted timeframe, please follow these steps to avoid processing delays:

1. Email Us Urgently: Send an email immediately to support@truemanfashion.shop.
2. Use a Clear Subject Line: Use the subject line “URGENT: Cancel Order #[Your Order Number]” or “URGENT: Change Address Order #[Your Order Number]”.
3. Provide Details: In the body of the email, include your full name, order number, and the specific correction needed (e.g., “Change shipping address to [New Address]” or “Change size from M to L”).
4. Await Confirmation: Our support team will reply within 12 business hours to confirm whether your request was processed successfully. If canceled in time, your refund will be completed back to your original payment method within 7 calendar days.

4. Post-Dispatch Protocol (Late Requests)

If your adjustment request is received after the 5:00 PM EST cut-off, or if the package has already been handed over to the courier (USPS, UPS, or FedEx), we cannot stop, recall, or redirect the delivery.

Important: Please do not refuse the delivery. Refusing a package can cause transit loops in the carrier network and may result in the package being lost. Instead, please accept the package and contact us at support@truemanfashion.shop to request a free return shipping label. Once the item is returned to us in its original unworn and unwashed condition, we will process a full product refund under our 30-Day Return Policy.

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5. Contact Information

For urgent order cancellations or modification requests, please contact our support team immediately during our operating hours: