Return & Refund Policy

Thank you for shopping at Truemanfashion. We take immense pride in the design, fabric, and print quality of our T-shirts. If you are not completely satisfied with your purchase, we are here to help you resolve the issue through a straightforward, transparent, and fair return and refund process.

By initiating a purchase on our website, https://truemanfashion.shop/, you agree to the terms, conditions, and timelines outlined in this policy.

1. The 30-Day Return Window

We offer a 30-day return policy. This means you have exactly thirty (30) calendar days from the date your package was physically delivered to your address (as indicated by the carrier tracking timestamp) to request a return.

If thirty (30) days have elapsed since your order was delivered, we unfortunately cannot offer you a return, exchange, or refund.

Return Eligibility Criteria

To ensure your return is accepted and processed efficiently, the T-shirt must meet the following strict conditions:

• The item must be unworn, unwashed, and unaltered. It must be free from any signs of use, including perfumes, laundry detergents, smoke, deodorant stains, or pet hair.
• The item must be in its original packaging with all original hangtags and labels still securely attached.
• You must provide the original receipt, invoice, or digital order confirmation code as proof of purchase.

2. Zero-Fee Return Structure (No Return Fees)

At Truemanfashion, we believe our customers should not face financial penalties for trying our products.

• No Restocking Fees: We do not charge any restocking fees, warehouse processing fees, or administrative penalties for returned merchandise.
• No Return Shipping Fees: If your return is approved or if you received an incorrect, damaged, or defective item, Truemanfashion will provide you with a pre-paid return shipping label via email at no cost to you.

The price you paid for the product is the exact baseline value used to process your resolution.

3. Step-by-Step Return Procedure

To initiate a return, please follow this mandatory operational sequence to avoid processing delays:

1.Submit a Return Request:Within 30 Days of Delivery.

Send an email to our support desk at support@truemanfashion.shop with the subject line “Return Request – [Your Order Number]”. In the body of the email, clearly state the specific T-shirt(s) you wish to return and the precise reason for the return.

2.Receive Your Pre-Paid Shipping Label:Within 24-48 Hours.

Our customer support team will review your request. Once verified, we will email you a pre-paid printable shipping label along with specific packing instructions.

3.Pack and Ship the Merchandise:Secure Secure Packaging.

Place the eligible T-shirt securely back into its original packaging. Affix the pre-paid return shipping label to the outside of the package, ensuring all previous shipping tags are completely covered or removed. Drop the package off at any authorized location of the designated domestic carrier (USPS, UPS, or FedEx) listed on the label.

4.Warehouse Verification:Upon Arrival at Facility.

Once the package arrives at our physical headquarters (300 Edwards Dr, Fredericksburg, VA 22405), our quality control team will inspect the apparel to ensure it complies with our return eligibility criteria.

4. Refund Processing and Timelines

Once your return package has been received at our warehouse and successfully inspected, we will notify you via email regarding the approval or rejection of your refund.

7-Day Refund Issuance

If your return is approved, your refund will be processed immediately. The funds will be systematically credited back to your original method of payment (Visa, Mastercard, American Express, Discover, or PayPal).

Note on Original Shipping Costs: The standard flat-rate shipping fee of $6.99 paid at checkout covers the initial carrier service to deliver the package to your home and is non-refundable, unless the return is due to a direct error by Truemanfashion (e.g., wrong size shipped, defective print, or damaged item).

Delayed or Missing Refunds

If you have received an approval notice from us but do not see the funds in your account after seven (7) calendar days:

1. Check your banking portal or credit card ledger closely once more.
2. Contact your credit card company or banking institution. There is frequently an internal processing lag before a refund is officially posted to your public balance.
3. If you have completed these steps and have still not received your refund, please get in touch with our team at support@truemanfashion.shop for immediate tracking support.

5. Damaged, Defective, or Incorrect Orders

If you receive an item that is damaged during transit, features a printing misprint, or is entirely different from the style or size you ordered on our website, please do not use the standard return procedure.

• Contact us within 3 business days of delivery at support@truemanfashion.shop.
• Provide clear photographic evidence showing the issue with the T-shirt alongside your order number.
• Upon validation, Truemanfashion will immediately ship out a brand-new replacement item or issue a full refund, including the original $6.99 shipping cost, completely at our expense.

6. Order Cancellations and Modifications

Because our fulfillment infrastructure operates on a rapid 1 business day handling time, orders enter production swiftly.

• Cancellation Window: If you wish to cancel an order, you must notify us before our daily order cut-off time of 5:00 PM EST, Monday through Friday.
• Post-Cut-Off Orders: If an order has already been processed, packed, or transferred to the physical custody of USPS, UPS, or FedEx, we cannot halt transit or modify the shipment. In this scenario, you must wait for the item to arrive and then follow the standard 30-day return procedure outlined above.

7. Customer Support and Contact Node

For any questions regarding our return parameters, tracking your refund, or resolving product discrepancies, please communicate directly with our customer support department.

• Store Identity: Truemanfashion
• E-Commerce Portal: https://truemanfashion.shop/
• Support Email Address: support@truemanfashion.shop
• Fulfillment & Return Center Address: 852 S Routh Pl, Vail, AZ 85641, United States
• Customer Support Hours: 8:00 AM – 7:00 PM (EST), Monday through Saturday