FAQs

Q: What are your shipping costs?

A: We charge a simple flat rate of $6.99 (USD) for all domestic orders within the United States. This rate is fixed and does not change based on the number of items or package weight. There are no hidden handling fees at checkout.

Q: Where do you ship, and do you offer international delivery?

A: Currently, we only ship within the United States (including Alaska, Hawaii, and military APO/FPO/DPO addresses). We do not offer international shipping at this time.

Q: What are your handling and transit timelines?

A: Our delivery timeframe consists of:

• Order Cut-Off Time: 5:00 PM (EST), Monday through Friday.
• Handling Time: 1 Business Day (Monday – Friday). Orders placed after 5:00 PM EST or during weekends are processed on the following Monday.
• Transit Time: 2 to 6 Business Days (Monday – Saturday).

Q: Which shipping carriers do you use?

A: We partner with leading national carriers to deliver your orders safely. Depending on your location and shipping speed, your order will be delivered by USPS, UPS, or FedEx.

Q: How do I track my package?

A: Once your order is shipped, we will automatically send you an email containing a tracking number and a link to trace your shipment in real time. Please allow 12 to 24 hours for the tracking status to update on the carrier’s portal.

Q: Can I modify or cancel my order after placing it?

A: Yes, but only if you submit your request before our daily cut-off time. Please email us at support@truemanfashion.shop with your order details before 5:00 PM (EST), Monday through Friday. Once an order passes this cut-off window, it is locked into production and cannot be modified or canceled.

Q: What should I do if I entered an incorrect shipping address?

A: Please notify us immediately via email before our daily 5:00 PM EST cut-off window, and we will update your delivery address. If the package has already been handed over to the courier, we cannot change the address, and you will need to wait for delivery or return-to-sender status.

Q: What is your return policy?

A: We offer a 30-day return policy. You have 30 calendar days from the delivery date of your package to request a return. To be eligible, items must be unworn, unwashed, unaltered, and in their original packaging with all labels attached.

Q: Are there any return fees?

A: No. We offer a zero-fee return policy. There are no restocking fees or administrative charges. If your return is approved, we will provide you with a pre-paid return shipping label free of charge.

Q: How long does it take to receive my refund?

A: Once your return is received and inspected (typically within 1 to 2 business days), we will process your refund immediately. The funds will be credited back to your original payment method within 7 calendar days.

Q: What if my item arrives damaged, defective, or incorrect?

A: Please contact us directly instead of initiating a standard return. Email us at support@truemanfashion.shop within 3 business days of delivery with clear photos of the issue and your order number. We will send a replacement or issue a full refund at no extra cost to you.

Q: What payment methods do you accept?

A: We accept major credit and debit cards, including Visa, MasterCard, American Express (AMEX), and Discover. We also support secure checkout via PayPal.

Q: Is it safe to enter my payment details on your website?

A: Absolutely. Our website uses an SSL certificate and runs on secure network layers (HTTPS) to fully encrypt your data during transit. Our transaction processes are fully PCI-DSS compliant. Truemanfashion never stores or views your raw credit card numbers on our servers.

Q: Where are your products stored and shipped from?

A: All of our products are housed and shipped from our physical facility located at 852 S Routh Pl, Vail, AZ 85641, United States.

Q: How do I choose the correct size?

A: Every product page has a dedicated sizing chart. We highly recommend measuring a well-fitting shirt from your current wardrobe and comparing it with our measurements before checking out to find your perfect fit.